Those who can Help

Those You Can Turn to for Help

There are many organisations, service and voluntary, offering advice, assistance and financial support to servicemen and women their partners, parents and children.

The Unit

The RAF person’s unit or your nominated point of contact should be your first port of call. If you don’t know who this is ask the personnel staff on the unit.


The RAF’s own Community Support pages. 

British Forces Post Office (BFPO)

Provides a postal and courier service for the Armed Forces Worldwide. Website

Children’s Education Advisory Service (CEAS)

Guidance to families on schools, special educational needs and MOD educational allowances. Tel 01980 618244. Website

Forces Prayerline 

Prayerline is for any member of the Forces community who would like prayer for any reason. It’s for those in uniform and their families.

For those going through tough times, whose loved one is ill or on operations, for those seeking encouragement or just worried about the future, the Forces Prayerline may be just the support, comfort and encouragement they need.

Just phoning 0845 2637223 will connect callers to a trained volunteer who will listen, provide encouragement and pray for them there and then.

Crime Reduction Unit

The RAF Police provide crime reduction information and the RAF Police Section on Unit will be able to give advice regarding crime reduction and personal matters.

Debt Advice

If you have difficulties with debt, admitting that you are struggling and seeking help is an important first step towards resolving your debt problems. Don't be embarrassed or ashamed to disclose all your debts and financial difficulties because ignoring the problem and not replying to correspondence will only make things worse. Your problems will not go away without specific remedial action.

Use free specialist advice (avoid commercial debt management companies that you see advertised in the media). Local Citizens Advice Bureau (CAB) and the CAB website provide advice and support. HIVE offer signposting advice and the Consumer Credit Counseling Service Debt Helpline 0800 138 1111.

Service Personnel and Veterans Agency (SPVA)

This is the single point of contact within the Ministry of Defence for providing information and advice on personnel administration pay, allowances, pensions and compensation for serving personnel, veterans and their families. The term ‘veteran’ is used to mean all those who have served in the UK Armed Forces and includes their widow(er)s and dependants. There is no minimum length of service required and there is no requirement to have been on active service in order to be considered a veteran. Callers to the Helpline can receive advice on a wide range of subjects such as welfare issues, war pensions, armed forces compensation scheme, service records, medals and military graves. Free Helpline 0800 169 2277, Textphone 0800 169 3458, Telephone Number (Overseas) +44 1253 866043, Email website

Defence Discount Brochure

This is a guide produced annually that offers discounted services to Serving personnel and their families more information at their website


HIVE information centres provides help, information and signpost’s you to professional agencies. Their core function is the provision of information – virtually anything from bus times to 'confidential welfare signposting'. This means that although they can’t sort out all your problems for you, HIVE information officers can point you towards the best sources of advice and assistance across both military and civilian organisations. HIVE information centres can give you practical assistance in sending e-blueys and messaging through BFBS and in some cases free internet access. HIVE online can be found at or telephone: 01722 436498 for details of your local HIVE.

Modern Housing Solutions (MHS)

For Service Families Accommodation in the UK routine and emergencies work contact the following:
MODern Housing Solutions for England and Wales Tel 0800 707 6000 Regional Prime Contract for Scotland Tel 0800 328 6337

Pastoral Care

The RAF Chaplains’ Department provides spiritual leadership, moral guidance and pastoral support to RAF pesonnel and their families irrespective of their religion or belief. To contact your local chaplain or padre use the details in your local Service Community guide or ask at the HIVE.

SSAFA Forces Help

SSAFA provides professional and confidential welfare support for Service personnel and their families wherever they are located.

Forces Line

Something on your mind?
Forcesline is a free and 100% confidential helpline that is completely independent of the military chain of command. Experienced civilian staff provide a supportive, listening and signposting service for serving personnel and their families as well as former members of the Armed Forces. You can talk to them about anything including personal concerns, worries and problems. Where possible, they will give you factual information or 'signpost' you to appropriate ways forward, but we will not judge you.

The telephone support line is available 365 days a year and can be accessed from anywhere in the world. The line is open from 10.30am - 10.30pm (UK local).

• From UK 0800 731 4880
• From Germany 0800 1827 395
• From Cyprus 800 91065
• From the Falkalnd Isklands #6111
• From anywhere in the world+44[0] 1980 630854 and the support staff will phone you back.

RAF Benevolent Fund (RAFBF)

The RAFBF is the RAF’s leading charity and helps fund many other charities and organisations that operate either directly or indirectly in support of the family, children, the elderly, the disabled and those seeking employment. It works in partnership and close co-operation with support organisations as the RAFA, RELATE, SSAFA-FH and makes individual grants to both serving and ex-Service personnel. Tel: 0800 169 2942

RAF Families Federation (RAF FF)

The RAF FF exists to make life better for serving RAF personnel and their families, by raising issues of concern with senior RAF staffs and ministers. Have your say on the website, or contact them on Tel: 01780 781650. The RAF FF unofficial strapline is that they winge on your behalf.

Combat Stress

The Ex-Services Mental Welfare Society specialises in the welfare of ex-Servicemen and women who suffer from psychiatric disabilities arising from military service. It has 3 short stay treatment centres and a residential home. Tel: 01372 841600 or


This organisation supports teenagers 13-19 yrs, and can help your teenager to deal with all sorts of problems. Counselling can also be arranged through Connexions if necessary. Tel: 08080 013219


Homestart is a national voluntary organisation that offers support, friendship and practical help to young families under stress in their own homes. Contact details can be found in local telephone directory. Tel: 0800 0686368


Relate offers counseling for relationship problems, either face-to-face or on the phone. Relate work in partnership with the RAFBF to provide a counselling service specifically for RAF personnel, their partners and families. The first six sessions are free and there is also the option of online support. Relate also offers Relateen, which is counselling for children aged 10-16. Tel: 0845 1304016 or

Royal British Legion (RBL)

The RBL is the UK's leading charity safeguarding the welfare, interests and memory of those who have served in the Armed Forces and their dependants. It provides financial, social and emotional support to millions and its benevolence spans all age groups from the oldest to the very young. Tel: 08457 725 725 Website

Soldiers' Sailors' and Airmen's Families Association – Forces Help

SSAFA-FH is the national charity helping serving and ex-Service men, women and their families in need. It is committed to helping people in need, suffering or in distress, regardless of age or condition. SSAFA FH is committed to helping anyone who has served just one paid day in any of our three Armed Forces, including the Reserves and those who did National Service - and their dependants, including their husbands or wives, civil partners or partners, children, widows and widowers. It provides financial assistance and debt advice but also offers practical as well as financial support. For many it is a friendly face in a new community, a shoulder to cry on when times are hard, a listening service for those in need. Tel 020 740 38783, email: Website

The NHS, Your General Practitioner or Health Visitor

Both your local general practitioner and health visitor provides support and advice, particularly concerning younger children’s well-being. Contact details through your GP or local telephone directory. To find your local NHS service go to the NHS website  The NHS Choices website now has dedicated pages for Military Healthcare.

PAX Insurance

PAX has been the major provider of Personal Accident Insurance to HM  Armed Forces since 1989 and almost 58,000 members are currently protected by the Plan.  We are unable to give a personal recommendation but they certainly cover ops and other circumstances peculiar to RAF service that other more mainstream insurances will not touch or specifically exclude from their policies. For further information and details of the monthly premiums, please contact  the PAX customer services: 0800 212480 (from the UK) +44 20 8662 8126 (from overseas) email: or

Service Life Insurance

Sterling Life, in close association with MOD, has launched a new life insurance scheme aimed exclusively at Service personnel - Service Life Insurance (SLI). SLI guarantees affordable cover, including against risks of war and terrorism, throughout the years of Service and seamlessly beyond, up to age 65. It is available now to all Service personnel (both Regulars and Reserves). Cover is available irrespective of likelihood of operational deployment. There are few specified exclusions and no extra costs for high-risk trades. Premiums are comparable to those offered to civilians. More detail is available at Tel: +44 208324 1557 Website

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