Have you waited in for work to be carried out on your SFA but no one has turned up? The RAF FF want to measure if missed appointments are still an issue. This is to provide constructive feedback to CarillionAmey and DIO.
Let us know by giving us feedback through our brief survey - don't suffer in silence!

Defence Infrastructure Organisation (DIO) pages Click here

CarillionAmey Occupancy Services Team You can call them on Freephone: 0800 707 6000 Select Option 3 (for calls made within the UK, mobile users may incur charges) or using the alternative telephone number: 0151 728 1630

Change to Telephone Options - Moving Home or Licence Queries Option 3.  
For customers calling the CarillionAmey Helpdesk, who opt for Option 3 - Moving Home or Licence Queries, you will be given 3 further options:
Option 1 - for the South West.
Option 2 - for the South East.
Option 3 - for the rest of the UK.

Or you can email the team: HPHelpdesk@carillionamey.co.uk



Are you new to Service Family Accommodation (SFA) or Single Living Accommodation (SLA). Do you want to know if you are entitled to SFA and if so, what type of property you will be entitled to? Are you, and your family, on the move to a new assignment and need to know what type of SFA/SLA are available and how to arrange your move?

  • Are you having problems with your SFA/SLA?
  • Do you need to know who to report it to?
  • Have you heard of DIO and CarillionAmey?
  • Do you want to make a complaint about the level of service you have received?

Then click on the heading to the left for more information and advice.


Home Front Customer Newsletter

Home Front is the electronic customer newsletter produced by DIO Service Delivery Accommodation, and is used to provide useful information; make announcements; and offer tips for looking after your home and avoiding problems. The latest edition is now available on the Gov Website.


Housing Policy for Serving Personnel

If you want to know more about the formal MoD Housing Policy for Serving Personnel, please go to Joint Service Publication (JSP) 464 on the DIO pages.

You may also be interested to know that in Sep 09 Defence Estates published their Defence Accommodation Managment Strategy for the next ten years. It is quite a bulky document but contains some interesting sections. The full document is here.


Your guide to living in Service Family Accommodation

CarillionAmey has published a useful Guide on the subject of living in Service Family Accommodation, The link to the Guide is here


Single Living Accommodation (SLA)

The rules and regulations on SLA and SSLA and associated application forms  Click here

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