Housing
To go to the Defence Infrastructure Organisation (DIO) pages Click here
The Housing Allocation Service Centre (HASC) phone number is 0800 169 6322
Modern Housing Solutions (MHS) phone number is 0800 707 6000. To go to their website Click here
For the Prime Contractor in Scotland Click here 0800 0328 6337
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Message 14 Dec 12 - Please be aware...
We have received the following message from DIO ops:
SFA website – Migration from MOD.UK to GOV.UK
The MoD website has now closed. Content from the Service Family Accommodation (SFA) section of the website has now been migrated to the new GOV.UK site.
The new URL address is: www.gov.uk/defence-infrastructure-organisation-service-family-accommodation and redirects from the old site to key information have been put in place to ensure that users can find their way to content on the new site.
We (DIO Ops) did not have any sight of the new pages and we have identified some early issues with the transition to the new site:
- Whilst redirects have been put in place, some of them are not working and some are directing customers to the wrong page - these have been reported. In addition, a number of links to old pages will no longer work. We will advise if the short URL www.mod.uk/ServiceFamilyAccommodation can still be used – at the moment this is not working.
- Please be aware that the layout and content on the new site does need some attention following the migration by the Government Digital Service – some information is in the wrong place, some of the links take you to the wrong page, and the information on the SFA page is not in the same order. We have already reviewed the site and will look to action any amends as soon as possible.
- There appears to be no means of directing customers to our publications, such as factsheets, in the current layout of the page. We will investigate if we can make this easier or if this is a feature of the new site structure.
- DIO Ops Accommodation no longer has direct publishing access to the new site and all amendments are made by the main Internet Team in the MoD. Amends and updates to the website therefore may take a little longer to action.
Once we have made any amendments we can, and once we have more information about the correct website addresses to use, we will advise you. Thanks....
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Introduction
Are you new to Service Family Accommodation (SFA) (what used to be called married quarters or Single Living Accommodation (SLA) (the barrack block)? Do you want to know if you are entitled to SFA and if so, what type of property you will be given? Are you, and your family, on the move to a new posting and need to know what types of SFA/SLA are available and how you can arrange your move of home? Are you having problems with your current SFA/SLA and need to know who’s responsible for the repairs? Heard of the HICs or MHS and not sure who they are? Want to make a complaint about the level of service you have received? Then click on one of the topic headings to the left for more information and advice.
Home Front Customer Newsletter
Home front is the online customer newsletter produced by DIO Ops Accommodation, and is used to share useful information; make announcements; and offer tips for looking after your home and avoiding problems. The latest edition is now available on the SFA Website.
Housing Policy for Serving Personnel
If you want to know more about the formal MoD Housing Policy for Serving Personnel, please go to Joint Service Publication (JSP) 464 on the DIO pages.
You may also be interested to know that in Sep 09 Defence Estates published their Defence Accommodation Managment Strategy for the next ten years. It is quite a bulky document but contains some interesting sections. The full document is here.
A Guide to Service Family Accommodation
Defence Infrastructure Organisation (DIO) have published many useful booklets on the subject of Service Family Accommodation The link to the guides is here
Single Living Accommodaton
For the rules and regs on SLA and the associated application forms, including SSLA Click here