Branded slide supporting the DIO letter of apology on SFA Complaints.

Thursday 29th September 2022

DIO has sent out a letter of apology to anyone living in Service Accommodation, who has submitted a complaint in the last six months apologising for the service levels received.

Click on the letter below to access/download:



Further support

If you have already raised a complaint and this is not yet resolved, contact the RAFFF for further support. 

We know many of you have not been receiving the standard of service you should, and have been meeting with the contractors and Head of DIO Delivery to outline the impact that has had on families, and support you through the system.  It isn’t good enough, and it is our top priority to help you and hold those delivering services to account.

Please continue to get in touch – and thank you for talking to us.




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