DIO Families First Newsletter

Thursday 2nd May 2024

Update from the Defence Infrastructure Organisation (DIO) for those of you living in Service Family Accommodation (SFA).

UK SFA Customer Satisfaction Surveys – we want to hear your views

Each month a telephone survey of randomly selected SFA families is conducted by Opinion Research Service (ORS) on behalf of the MOD. We are keen for families to engage with the survey as this research will help MOD better understand the views of service personnel and families living in UK SFA and substitute SFA (SSFA).

Further information on this survey can be found here.

Although families do not have to take part, if you are contacted, we do encourage you to respond to the surveys. Your opinions are important and will be used to measure how DIO and our industry partners are performing and will identify ways of making improvements to the housing services that matter to you. Answers are treated in the strictest confidence and only used for research purposes.

Families First Newsletter – issue 16

Issue 16 of the Families First newsletter:

DIO Families First Newsletter - Issue 09

View Families First Newsletter here > 

SFA Town Hall events

DIO and suppliers are hosting a series of town halls across the SFA estate. They are inviting Service personnel and their families to attend and talk to senior representatives form DIO, Amey, VIVO and Pinnacle. At the meetings they will share updates about work taking place across the estate and listen to your experiences of living in SFA.

  • Catterick – 13/06/2024
  • Waddington – 16/07/2024
  • Portsmouth – 03/09/2024
  • Tidworth – October (TBC)
  • Aldershot – November (TBC)
  • Leuchars – December (TBC)

Service Family Accommodation Townhall events

Updated 02/05/2024

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