Alpha Company, 40 Commando Royal Marines, boarding an RAF A400M Atlas to fly from Barbados into the British Virgin IslandsRAF welfare support, in one form or another, particularly during deployments of your partner can extend to everyone; spouse, civil partner, partner, mother, father, son or daughter, you all have someone to turn to and can be accessed by contacting your local HIVE on your station in the first instance (or contact us first and we can direct you).

This section focuses on spouses and civil partners. However parents of single RAF personnel and single partners may also find it useful both as a reminder to put things in order before deployment and as a guide of where to turn to for help.

Start by writing down the details of the serving person going away as you will need them nearly every time you make a phone call about them to someone in the RAF.

Before the serving person leaves you should also be provided with your nominated Unit Point of Contact who should be a first point of contact for most matters. Again, your serving partner will need to provide you with these details.

Your friends and family will probably be your strongest support network. There are also closed WAGs groups you can join on social media per Station and these are great for general information sharing.

However, if you have any issues you feel unable to handle, or you just need to talk, please remember that there is always someone in the RAF or its support services you can turn to for advice and support. Or contact us here at the FF and we’ll direct you to the right team/person.

See also RAF FF overseas section

Deployment Emergencies

Joint Casualty and Compassionate Centre (JCCC)

The JCCC team manage the British armed forces casualties and compassionate cases 24 hours a day, 7 days a week, 365 days a year. For casualty and compassionate cases contact the 24/7 telephone helpline 01452 519951 or if you need more information first, please go to the JCCC page on GOV.UK.

There is also a JCCC app and is called MOD ICE and it provides a simple ‘click and call’ facility that will direct you to the best person, or organisation, to contact when faced with an emergency.

Only service personnel have access to download the app:

  • ask your service person to log in to on your device
  • search for ‘JCCC MOD ICE’ in the App Store.