FDIS Q&A Asset image

Monday 7th March 2022

On 11 January 2022, the Army Families Federation hosted a Facebook Live event on behalf of all three Families Federations with DIO’s Head of Accommodation, Air Commodore James Savage. The purpose of this was to answer questions from you, as families about the new FDIS Accommodation contracts that will replace the National Housing Prime this spring – and what it means to you if you live in Service Family Accommodation.

You can watch a recording on Facebook Live of the session itself, or you can access an indexed 17-page FAQ document on FDIS breaking down the questions and answers through key themes.

Top line changes

The National Accommodation Management Services (NAMS) contract includes the operation of a National Service Centre, which will be a single point of contact for requests from you as families living in Service Family Accommodation (SFA). This contract has been awarded to Pinnacle Group Ltd.

Four Regional Accommodation Maintenance Services (RAMS) contracts will provide statutory and mandatory checks, repair and maintenance services and the preparation of allocated homes for you as Service families. These contracts have been awarded to Amey Community Ltd for Northern and Central regions and VIVO Defence Ltd for Southeast and Southwest.

Thank you to all the families who sent in questions.

For further information about the new contracts please keep checking on DIO’s SFA pages on GOV.UK.

Accommodation campaign month of March

This news story is brought to you as part of the themed campaign month of March focusing on accommodation. You’ll be able to read about all things connected to housing – sharing updates and tips to you as RAF personnel and RAF families.

See also: Housing and Accommodation

Branded image of a wooden house with tools circled around the house to reflect the March campaign month focused on accommodation.

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