Your guide to living in Service Family Accommodation

The new housing contracts (FDIS) are designed with the family and the family home at the heart. FDIS Family First is the commitment made by DIO, Amey, Pinnacle and VIVO and details of what this means can be found here.

Pinnacle provide your central contact points for applying for SFA, repairs to your home and home moves.

The Home Hub (coming soon) will allow you to interact with Pinnacle on most issue via the App.

Email: hello@pinnacleservicefamilies.co.uk (Please see our ANDA pages for the confidential email address for these issues)

Tel: 0800 031 8628 (overseas +44 (0) 161 605 3529)

  • Option 1 Repairs – Repairs team, available 24/7, every day
  • Option 2 Moving home, including applications and allocations – Home Services team, available from 8.30am – 4.30pm Monday to Friday
  • Option 3 Planned maintenance (compulsory safety checks) – Compliance team, available from 8.30am – 4.30pm, Monday to Friday
  • Option 4 Compliment, complaint, or anything else – Customer Insights team, available 8.30am – 4.30pm, Monday to Friday

Single Living Accommodation (SLA)

The rules and regulations on SLA and Substitute Service Single Accommodation (SSSA) and associated application forms are available online.

Compensation scheme

DIO has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for SFA. On occasion when standards are not met in these situations, you may be entitled to compensation, which will be paid through High Street vouchers.

Please note, the scheme took effect from 1st April 2017; no claims for compensation for events prior to that date will be considered. Please refer to this fact sheet for information and more details on how to claim.

Housing Policy for Serving Personnel

If you want to know more about the formal MOD Housing Policy for Serving Personnel, please go to Joint Service Publication (JSP) 464 on the DIO pages.

Defence Estates published their Defence Accommodation Managment Strategy (Sept ’09) for the next ten years.

Future Accommodation Model (FAM)

We know that families have been waiting for more news on the Future Accommodation Model (FAM), and the way people live and work is changing. The RAF’s trial site will be RAF Wittering and goes live on 31 May 2020. The FAM section on this website can offer some useful information.