Housing SFA

Housing and Accommodation

Your guide to living in Service Family Accommodation

Amey has published a useful guide entitled Your guide to living in Service Family Accommodation (SFA). There are also other guides and factsheets available within the same section.

Contact Amey – (includes Establishment Repairs, Housing Repairs, Allocations, Complaints and General contact information).

Problems with your SFA – or Single Living Accommodation (SLA)

If you are experiencing housing problems and are not satisfied with the service you feel you should receive, please Report an Issue with us online to investigate for you, or call the office on 01780 781650. The team normally respond within 24 working hours.



Single Living Accommodation (SLA)

The rules and regulations on SLA and Substitute Service Single Accommodation (SSSA) and associated application forms are available online.

Compensation scheme

DIO has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for SFA. On occasion when standards are not met in these situations, you may be entitled to compensation, which will be paid through High Street vouchers.

Please note, the scheme took effect from 1st April 2017; no claims for compensation for events prior to that date will be considered. Please refer to this fact sheet for information and more details on how to claim.

Housing Policy for Serving Personnel

If you want to know more about the formal MOD Housing Policy for Serving Personnel, please go to Joint Service Publication (JSP) 464 on the DIO pages.

Defence Estates published their Defence Accommodation Managment Strategy (Sept ’09) for the next ten years.

Future Accommodation Model (FAM)

We know that families have been waiting for more news on the Future Accommodation Model (FAM), and the way people live and work is changing. The RAF’s trial site will be RAF Wittering and goes live on 31 May 2020. The FAM section on this website can offer some useful information.

Image: © Crown Copyright