What is expected of you when living in SFA?

You can find all the information you might need about the maintenance of your SFA in the UK Defence Infrastructure Organisation (DIO) pages.

How to report a fault

To report a fault with your SFA you need to contact Pinnacle via the Home Hub (when launched), by phone on 0800 0318628 or via email [email protected].

For information on what details to have ready when you contact Pinnacle and on how repairs are prioritised please see the Repairs page on their website.

Keeping your home free from damp, condensation and mould

Condensation is among the top reasons for damp and mould appearance in the home, especially in cold weather. Mould and mildew are fungi that thrive in moist environment. Mould can damage your home and cause serious health issues: respiratory problems, eye, nose and throat irritation, headaches and sinus congestion. Download the comprehensive guide.

Compulsory Safety Checks

These are vital to the safety of your home and you are expected to allow access so they can be carried out. These compulsory safety inspections are carried out for:

  • Annual gas safety inspections
  • Annual oil fired boiler inspection
  • Electrical safety inspections

You will receive notice of these appointments three months in advance with reminders at one month, two weeks and 14 hours before. If you are unable to make the appointment you can change it via the Home Hub (when launched) or via the Compliance team on 0800 031 8628 (option 3).