Making a complaint
If you are unhappy with the service Amey has provided then please don’t stay disgruntled – let them know. Here’s Amey’s simplified version of the three stages to follow, starting at Amey, then the Defence Infrastructure Organisation (DIO) and if still not satisfied – Stage three, which is the MOD’s Independent Housing Review Panel.
…and then let us know too, so we can record the evidence for longer term influence on change.
Ensure You Are Given a Reference Number
If you do make a complaint to Amey, make sure that you request a Customer Reference Number. Take a note of this number as you will need to refer to it during each stage in the process. It may also help enormously later on if you have made notes of who you have contacted and when, if you have names of those you have spoken to then so much the better. Ideally you should request an email summarising your discussion on the telephone.
A General Guide
The Defence Infrastructure Organisation (DIO) also issue a useful general guide on Complaints