Service Family Accommodation

Friday 30th September 2022

Updates on Accommodation contracts

For updates on the Accommodation contracts, please go to Service Family Accommodation – GOV.UK ( where you can subscribe for update notifications.

Pre-Move-Out Appointments

We encourage families to book your Pre-Move-Out (PMO) appointment at least one calendar month before your potential Move-Out date.  This will allow sufficient time to prepare your home to the Move-Out standard.  It will also help to ensure that the Housing Officer can identify any potential works that need to take place in your home before a new family move in. We thank you for your co-operation.

Gas and Electrical Statutory and Mandatory Inspections

It is a legal requirement to undertake gas and electrical safety checks in your home to reduce the potential for a carbon monoxide incident or an electrical fire, and to keep you and your family safe from harm. If gas appliances are not serviced regularly, they can lead to leaks and carbon monoxide poisoning.  This is a highly poisonous gas that can kill quickly with no warning as you can’t see it, taste it or smell it. In extreme circumstances, faults can also cause major explosions.

If your property is due a gas or electrical check, you will be contacted by Pinnacle or your regional contractor (VIVO or Amey) to inform you when the inspection will take place. It is extremely important that you respond to the email to advise if the appointment date and time is not suitable and to rearrange a convenient time.

It is vital for your safety that you allow the Regional Accommodation Maintenance Services contractors (VIVO or Amey) access to your home to carry out these vital safety checks.

Please help us keep you safe by being present when your appointment is booked, or by rearranging the appointment with Pinnacle. There is an escalation process followed by Pinnacle to address not being able to access homes involving unit welfare teams and chain of command.

See also: Letter of apology from DIO to families

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