Advice on contacting the Amey Defence Customer Service Centre during the Coronavirus crisis

Image showing the SFA (Service Family Accommodation) estate, built at Beacon Barracks in Stafford, UK.

To support Amey’s ability to deliver critical services to our Armed Forces in the most effective way they are making some temporary changes in how to contact the Amey Defence Customer Service Centre during the coronavirus crisis.

With immediate effect and until further notice Amey Occupancy Services will move to a ‘digital’ service.

If you need to contact Amey regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please use the following:

Email: [email protected]
Text message: 07860063410

Access to the application system via the Defence Intranet: https://e1132.domis-r.r.mil.uk/e1132/

They would also like to encourage the use of the Amey digital (non-telephone) channels for all non-critical communication.
For a full range of contact options, including email, text message and messenger platforms.

Moving Occupancy Services, and all non-critical communications, onto Amey’s digital channels will allow them to work more flexibly in the national effort to combat the spread of coronavirus, and enable them to dedicate fixed resources to the phone lines to handle urgent repairs and infrastructure support requests.

As a precaution measure, Amey has also closed their face-to-face local customer service centres, but local centre staff remain available remotely to support issue resolution.

You may also wish to log issues online:

Housing repairs
Establishment repairs
Complaints

The latest information and facts about coronavirus (COVID-19) is available on the Government website.

Image: The SFA (Service Family Accommodation) estate, built at Beacon Barracks in Stafford, UK. Contains public sector information licensed under the Open Government Licence v3.0.

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