SFA guidance: How to make a complaint

Dissatisfied with SFA

The Coronavirus pandemic changed life as we know it in 2020. Whilst limitations and restrictions are in place there is a general understanding by military families that Amey and the Defence Infrastructure Organisation (DIO) has gone to amazing lengths to maintain the critical aspects of the Service Family Accommodation (SFA) estate in good order.

However, despite efforts, there may be times when you feel the quality of service you receive or the standard of the accommodation you live in falls below your expectations.

When you are a faced with a problem our handy guide, first published in the Autumn 2020 issue of Envoy, will help you to understand the process of raising an issue to get it rectified – click the image to open the guide.

RAF FF Guide to SFA Housing Repairs Process

Contact the RAF FF Accommodation Team

If you are experiencing an issue with your service accommodation contact us online in the first instance. We have two housing experts on the team who can provide advice and guidance.

More information on Housing

RAF Accomodation

As well as the Housing and Accommodation section of the website, we share a weekly roundup of the latest information in our eBulletin and our quarterly Envoy magazine – sign up and keep yourself up to date with the latest information.

Photo by Andre Hunter on Unsplash

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